May 15, 2014
Speaker Lisa Ryan, Grategy, North Royalton, OH
Hilton Easton at Columbus
8:00 a.m. – 8:50 a.m.
Lisa Ryan, Grategy, North Royalton, OH
“Engagement Matters: 3 Key Strategies to Exceed Expectations and Create Lasting Relationships with Everyone You Serve”
In an industry where seemingly endless options are available to the general public, is the customer experience you provide unique enough for your business to stay relevant?
In this interactive and engaging program, Lisa Ryan shares low-cost/no-cost, high-impact strategies that create lasting relationships with your clients. You will learn how establishing a culture of appreciation in the workplace allows you to not only service your clients in a superior way, it keeps your top talent from going somewhere else.
Discover how to stand out, build value, and effectively deal with an increasingly cost-conscious consumer base. After all, when you exceed the expectations of your clients, you will not only remain relevant in the market place, you and your team will be seen as creative problem solvers who take client concerns to heart. You will leave this program with actionable ideas which can be immediately implemented for positive results.
One of Lisa Ryan’s recent attendees had this to say about her program, “For some, the “soft skills” are the hardest to master, but your practical techniques make them simple to incorporate into busy schedules.”
Lisa Ryan is Founder and Chief Appreciation Strategist at Grategy. Her audiences gain practical, implementable strategies to create a culture of appreciation, leading to higher retention, stronger performance, and an overall happier work environment. Utilizing 20 years in sales, marketing and training, Lisa brings passion, humor and real-world insight to her interactive and engaging presentations. She is the author of six books and also co-stars in two films. Lisa received her MBA from Cleveland State University.
One Credit Hour
Sponsored in by Administrative Systems, Inc., Behalt Casket Company and Columbian Financial Group