Cemetery Administrator and Sales Manager

Groff Funeral Homes & Crematory / Meadow Green Management Company

Meadow Green Management Company is looking for a Cemetery Administrator and Sales Manager who is proficient in sales and administrative duties, and has experience in the cemetery or funeral industry. The ideal candidate is incredibly organized, detail oriented, and is multi-tasker. We are looking for someone with high energy, a confident and positive attitude, and excels in a fast-paced, dynamic environment. As a full time Cemetery Administrator and Sales Manager, this individual will be running the cemetery office, with responsibilities including but not limited to cemetery sales, record keeping, accounts receivables, and assisting funeral directors and other staff members in many aspects of the funeral industry. Experience in marketing is a plus. Job Responsibilities: Handle a high volume of inbound phone calls and appointments from customers, professional service providers, and other employees with industry related requests. Listen actively during calls and meetings for sales opportunities and customers needs, while being attentive to deliver a world class experience for the families we serve. Participate in pre-need and at-need family sales meetings offering cemetery property, products and services to current and potential customers. Manage daily office tasks and procedures such as preparing contracts and other documents, data entry, reporting, file maintenance, housekeeping, and supply maintenance. Update files and maps accurately. Work with vendors to design and request proofs and place orders for cemetery merchandise including markers, monuments, mausoleum plaques and more. Manage merchandise and property inventory. Work with customers to ensure requests and complaints are handled effectively and in a timely manner. Work with maintenance manager and pet crematory staff to ensure seamless support of location needs. Work as a liaison between the funeral home and cemetery to ensure timely after-care appointments and possible sales opportunities are met and completed. Assist in the development and execution of marketing programs and strategy for all divisions of the company, including press releases, advertising campaigns, social media campaigns, events and facility tours. Engage with outside service organizations to become a prominent member of the community representing our company. Participate in effective planning and execution of special programs and community events in conjunction with the pre-need department. Required Skills: Bachelor’s degree in business administration is preferred. Experience in cemetery or funeral industry. Make sound judgment decisions, and possess the ability to adapt in a changing environment and have experience managing employees. Highly organized and detail oriented. Comfortable working with customers facing highly emotional situations or dealing with grief. Proficient in Microsoft Office and experience with social media outlets and business/accounting software programs. This salaried position may include potential weekend availability, as the needs of the business may determine the hours worked during the week. Compensation will be based on experience and will include medical benefits, 401k retirement plan, paid vacation, continuing education, civic memberships and more.

Key contact:
Kara Groff Mesenburg
Phone: (419) 626-3632

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